Privacy Policy for
odd96 Bangladesh Players

Information We Collect

When you register for and use an odd96 account, we collect personal data in several ways. The categories below outline what we collect, and why each category is necessary for operating a secure and compliant online gaming platform in Bangladesh.

1.1 Registration & Identity Data

When you create an odd96 account, we collect your full legal name, date of birth, residential address in Bangladesh (district, city, and postal code), a valid email address, and a mobile phone number. This data is required to create and verify your account, confirm that you meet the minimum age requirement of 18 years, and fulfil our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of the KYC process, odd96 may request copies of one or more of the following: your National Identity Card (NID), passport, driver's licence, or a recent utility bill or bank statement for address verification. You may also be asked to submit a selfie photograph alongside your identity document. These documents are processed securely and retained only for the period required by our compliance obligations.

1.3 Financial & Transaction Data

odd96 records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store your full mobile banking PIN or card number; payment processing is handled by our payment partners under their own security protocols.

1.4 Usage & Gaming Activity Data

We collect data on how you interact with the odd96 platform, including the games you play (slots, live casino, cricket betting, fishing games), bet amounts and outcomes, session start and end times, features you access, pages you visit, and promotional offers you claim. This data is used to provide you with a personalised gaming experience, detect problem gambling patterns, and improve our platform.

1.5 Technical & Device Data

When you access odd96 from any device, we automatically collect certain technical information including your IP address, device type and model, operating system and version, browser type, screen resolution, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk), and approximate geographic location (city-level, derived from IP). This data is used for fraud prevention, platform security, and optimising the user experience across devices.

How We Use Your Data

odd96 uses the personal data we collect solely for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and secure your odd96 account, including processing your registration, verifying your identity, and resetting your credentials if needed.
• Service Delivery: To provide you with access to all odd96 services — sports betting (cricket, football, and other markets), live casino games, slot games, fishing arcade titles, and any other features available on the platform.
• Payment Processing: To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank partners, and to maintain an accurate transaction history for your account.
• KYC & AML Compliance: To verify your identity, confirm your age (18+), and detect or report suspicious financial activity in line with anti-money-laundering obligations.
• Customer Support: To respond to your queries, resolve disputes, process complaints, and communicate with you about your account status via live chat, email, or WhatsApp.
• Responsible Gaming: To monitor your gaming patterns and flag potential signs of problem gambling. Where such patterns are identified, odd96 may proactively reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion.
• Promotions & Communications: To notify you of bonuses, seasonal offers (BPL promotions, Eid offers, Pohela Boishakh cashback, T20 World Cup free bets), and platform news — but only if you have not opted out of marketing communications.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, bonus abuse, and unauthorised account access.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and feature set of the odd96 platform over time.

odd96 processes your personal data on one or more of the following legal bases: (a) performance of a contract — processing is necessary to provide you with the services you have agreed to; (b) legal obligation — processing is required for KYC, AML, and regulatory compliance; (c) legitimate interests — processing is necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights; and (d) consent — for marketing communications, where consent is obtained and may be withdrawn at any time.

Data Sharing & Third Parties

odd96 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the specific and limited circumstances described below, and only to the minimum extent necessary.

3.1 Payment Processing Partners

To process your deposits and withdrawals, odd96 shares the necessary transaction details with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the data required to execute and confirm your transaction. They are bound by their own data protection obligations and are not permitted to use your data for any other purpose.

3.2 Game Technology Providers

The games available on odd96 are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These studios may receive technical session data (such as a session token or anonymised player identifier) necessary to deliver their games. They do not receive your full name, payment details, or contact information unless explicitly required by a specific product.

3.3 KYC & Identity Verification Services

odd96 may use third-party identity verification providers to assist with the KYC process. These providers process the identity documents you submit solely for the purpose of confirming your identity and age. They operate under strict data processing agreements and are not permitted to retain your documents beyond the verification period.

3.4 Legal & Regulatory Disclosure

odd96 may disclose your personal data to competent legal or regulatory authorities — including law enforcement agencies and financial intelligence units — where required to do so by applicable law, court order, or regulatory direction. In such cases, odd96 will disclose only the minimum data required and, where legally permitted, will notify you of such a disclosure.

Cookies & Tracking Technologies

odd96 uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and analyse usage patterns. By continuing to use the odd96 platform, you acknowledge the use of cookies as described below.

odd96 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. The cookies we use are strictly limited to operating, securing, and improving the odd96 platform for Bangladesh players.

You can manage your browser's cookie settings through your device or browser preferences. Note that disabling essential or security cookies will prevent some features of the odd96 platform from functioning correctly, and may result in your account session being terminated for security reasons.

Data Retention

odd96 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable legal and compliance obligations. The following retention periods apply as general guidelines:

• Active Account Data: All personal and account data is retained for the full duration that your odd96 account remains active.
• Post-Closure Account Data: Following voluntary or involuntary account closure, odd96 retains your registration data, KYC documents, and transaction history for a minimum of five (5) years to comply with anti-money-laundering (AML) record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Live chat transcripts, support emails, and dispute records are retained for three (3) years from the date of the interaction.
• Gaming Activity Logs: Bet history, game session logs, and responsible gaming intervention records are retained for five (5) years to support dispute resolution and regulatory audits.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the lifetime of your account and for three (3) years following account closure.

When your data is no longer required for any of the above purposes, odd96 will securely delete or anonymise it so that it can no longer be associated with your identity. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Data Security Measures

odd96 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• 256-Bit SSL Encryption: All data transmitted between your device and the odd96 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to account login, deposits, withdrawals, and all in-platform activity.
• Secure Data Storage: Your personal data and financial records are stored on secure, access-controlled servers. Access to production databases is restricted to authorised personnel only and is logged for audit purposes.
• Password Security: Account passwords are stored using strong one-way hashing algorithms. odd96 staff members cannot read your password and will never ask you to share it.
• Two-Factor Authentication (2FA): odd96 supports two-factor authentication for account login, providing an additional layer of protection for your account beyond your username and password.
• Fraud Detection Systems: odd96 employs automated fraud detection and anomaly monitoring systems that operate continuously to identify unusual login activity, suspicious transactions, and potential account takeover attempts.
• Staff Data Training: All odd96 staff members who handle personal data are trained in data protection best practices and are bound by confidentiality obligations.
• Regular Security Reviews: odd96 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, odd96 will notify affected players promptly and take all reasonable steps to contain and remediate the incident. You can help protect your own account by choosing a strong, unique password, enabling 2FA, and never sharing your login credentials with any third party.

Your Privacy Rights

As a player on the odd96 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via 24/7 live chat or email [email protected] (plain text — not a clickable link) with your account details and a description of your request.

• Right of Access: You have the right to request a copy of the personal data odd96 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details, you can update these directly from within your odd96 account settings without needing to contact support.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to our legal obligations. Note that data we are required to retain under AML or KYC regulations (typically for five years post-closure) cannot be deleted on request during that mandatory retention period.
• Right to Restrict Processing: You may request that odd96 restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or object to a particular use of it while we investigate your concern.
• Right to Data Portability: You may request that odd96 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider, where technically feasible.
• Right to Object to Marketing: You may opt out of marketing communications from odd96 at any time. You can do this from within your account notification settings or by contacting support. Opting out of marketing will not affect your ability to use any odd96 service.
• Right to Lodge a Complaint: If you believe odd96 has handled your personal data in a way that violates your rights, you have the right to raise a complaint through our internal dispute resolution process. Contact [email protected] (plain text) with full details of your concern. We aim to resolve all privacy complaints within 15 business days.

Updates to This Policy

odd96 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, applicable law, or regulatory guidance. When material changes are made, we will notify registered players through one or more of the following: an in-platform notification upon next login, an email to your registered address, or a prominent notice on the odd96 website.

The "Effective Date" displayed at the top of this Privacy Policy and in the hero section above will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how odd96 protects your data.

Your continued use of the odd96 platform after a revised Privacy Policy comes into effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact support to close your account.

This Privacy Policy was last updated and is effective as of 1 January 2026. For any questions about this Privacy Policy or about how odd96 handles your personal data, please contact us via 24/7 live chat within the platform or email [email protected] (plain text — not a clickable link).