At odd96, responsible gaming is not an afterthought — it is a core principle that shapes how we design our platform, train our support team, and engage with our community of players across Bangladesh. We believe that gambling, when approached responsibly, is a form of entertainment. The moment it stops being fun and starts causing harm, it becomes a problem — and odd96 is committed to helping you identify that line and act before it causes lasting damage.
This page outlines all the tools, policies, and support pathways available to odd96 players. We encourage every player — whether you are new to online gaming or a seasoned participant — to read through these guidelines carefully and make use of the protective tools available within your account. All responsible gaming features on odd96 are free to use and can be activated at any time from your account settings or by contacting our 24/7 live support team.
Age Restriction — 18+ Only
odd96 operates strictly as an adults-only platform. You must be at least 18 years of age to register an account, deposit funds, place bets, or participate in any game on the odd96 platform. This policy applies without exception to all players in Bangladesh and any other jurisdiction in which odd96 accepts registrations.
During the registration process, all players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, odd96 may request a copy of your National Identity Card (NID) or passport to confirm your date of birth. Any account found to belong to a person under the age of 18 will be closed immediately, and any funds in the account will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed or registered on the odd96 platform, please contact our support team immediately via 24/7 live chat or email [email protected] (plain text — not a clickable link). We will investigate and act promptly.
Strict 18+ Policy: odd96 does not allow participation by anyone under the age of 18. Providing false information about your age during registration is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
We also strongly encourage parents and guardians to use parental control software to restrict access to gambling websites on shared or family devices. Free tools such as GamBlock, Betfilter, and Net Nanny can be used to block gambling-related sites on any device, helping protect young people from exposure to gambling content.
Know Your Limits
Responsible gaming starts with a clear understanding of your own boundaries — financial, emotional, and time-based. odd96 encourages every player to think of gambling as a form of entertainment, not as a way to earn money, solve financial problems, or cope with stress or anxiety. Setting clear personal boundaries before you start playing is the single most effective way to ensure your gaming remains enjoyable and under control.
Before you begin any gaming session on odd96, we recommend asking yourself the following questions:
- Have I set a fixed amount I am prepared to spend today — and am I comfortable losing this amount entirely?
- Have I set a time limit for this session, and do I have a plan for what I will do when that time is up?
- Am I playing because I want to have fun, or am I trying to win back money I have already lost?
- Is gambling affecting my sleep, my relationships, my work performance, or my financial stability?
If any of the above questions gives you pause, it is a signal worth taking seriously. Healthy gambling means playing within a budget you can genuinely afford to lose, treating wins as a bonus rather than an expectation, and walking away when the session is over — regardless of whether you are up or down.
Golden Rule: Never gamble with money you cannot afford to lose. This includes rent, utility bills, food budgets, loan repayments, or any funds earmarked for essential expenses. odd96 asks all players to maintain a strict separation between their entertainment budget and their essential living costs.
Deposit Limits
odd96 provides all registered players with the ability to set personal deposit limits directly from within their account settings. Deposit limits allow you to cap the total amount you can deposit into your odd96 account over a specified time period, helping you manage your spending and stay within your entertainment budget.
The following deposit limit options are available on odd96:
Daily Limit
Set a maximum deposit amount per calendar day. Once reached, no further deposits are accepted until midnight BST.
Weekly Limit
Cap your deposits across a rolling 7-day window. Ideal for players who prefer to manage budgets on a weekly basis.
Monthly Limit
Set a monthly ceiling on total deposits. A practical tool for players budgeting their entertainment spend across the month.
Custom Amount
Specify any amount in Bangladeshi Taka (৳) as your limit. Lowering a limit takes effect immediately; increasing requires a 24-hour review period.
To activate or modify a deposit limit, navigate to your account settings under the Responsible Gaming section, or contact our 24/7 live chat support team. Please note that reducing a deposit limit takes effect immediately, while any request to increase a limit or remove a limit that is already active will require a mandatory 24-hour cooling-off period before the change takes effect. This delay is intentional — it is designed to protect you from making impulsive decisions in the heat of a gaming session.
odd96 strongly recommends that all new players configure a deposit limit when setting up their account. Even a generous monthly cap of ৳5,000 or ৳10,000 provides a meaningful safety net that prevents spending from escalating unintentionally.
Time-Out Features
Sometimes the most responsible thing a player can do is simply stop for a while. odd96's time-out feature allows you to temporarily suspend your account for a defined cooling-off period, during which you will not be able to log in, place bets, or make deposits. Your account and balance are preserved — the account simply becomes inactive for the chosen duration.
Time-out periods available on odd96 include:
- 24-Hour Time-Out: A short break of one full day. Useful for players who feel they need to step away after an emotional session, a significant loss, or a particularly long play period.
- 7-Day Time-Out: A one-week break. Recommended when a player feels their gambling is starting to affect their daily routine, sleep, or relationships.
- 30-Day Time-Out: A full month away from the platform. Suitable for players who recognise early signs of problem gambling and want a longer period to reassess their relationship with gaming.
- Custom Duration: Players may also request a custom time-out period between 1 and 90 days by contacting our support team. All requests are processed within one hour during support hours.
During an active time-out period, you will not receive any promotional emails or bonus notifications from odd96. You will also not be able to create a new account or use a different account to bypass the time-out. If you attempt to register a new odd96 account during an active time-out period, our system will detect the duplicate registration and block it automatically.
How to Activate a Time-Out: Log in to your odd96 account, go to Account Settings > Responsible Gaming, and select your preferred time-out duration. Alternatively, contact our 24/7 live chat support team and request a time-out — our agents are trained to action these requests immediately, without asking for reasons or applying pressure to continue playing.
Self-Exclusion — Long-Term Protection
Self-exclusion is a serious and powerful responsible gaming tool designed for players who recognise that their gambling has become harmful and who need a firm, extended break from all gaming activity. Unlike a time-out (which is temporary and reversible after the period ends), a self-exclusion is a longer-term commitment that signals a genuine need to step away from online gambling.
odd96 offers the following self-exclusion options:
6-Month Self-Exclusion
A six-month complete suspension of your odd96 account. During this period, your account cannot be accessed, and no deposits or bets can be placed. All marketing communications are suspended immediately.
1-Year Self-Exclusion
A twelve-month exclusion period, recommended for players who require a structured, extended break. After one year, reactivation requires a deliberate, in-person-style verification step.
Permanent Self-Exclusion
A permanent, irrevocable closure of your odd96 account. This option is available for players who decide they wish to stop gambling entirely. This action cannot be undone.
Custom Duration (3–24 Months)
Players may request a self-exclusion for any period between 3 and 24 months by contacting support. The request is actioned within 24 hours and confirmed by email.
Once a self-exclusion is in place, odd96 will make every effort to prevent you from accessing the platform, including blocking new account registrations using the same personal details. We will remove your details from all marketing lists and refrain from sending any promotional communications for the entire exclusion period.
To request self-exclusion, contact our 24/7 live chat team or email [email protected] (plain text — not a clickable link). Our support agents are trained to handle self-exclusion requests with the utmost care, speed, and respect — with no attempts to dissuade you from the decision.
Important: Self-exclusion is a powerful tool, but it is most effective when combined with other measures such as parental controls, third-party blocking software, and professional counselling. If you are struggling with problem gambling, we encourage you to seek professional help in addition to using our self-exclusion feature.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players do not realise their gambling has become harmful until the consequences — financial, emotional, or relational — have already escalated. odd96 believes that awareness is the first step toward protecting yourself. The following warning signs may indicate that gambling is no longer recreational and has begun to cause harm.
- Spending more money on gambling than you originally planned, or chasing losses by depositing additional funds to try to recover what you have lost.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Borrowing money, taking out loans, or selling personal belongings to fund gambling activity.
- Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
- Using gambling as an escape from stress, depression, loneliness, anxiety, or other emotional difficulties.
- Neglecting work responsibilities, family obligations, or personal health because of time spent gambling.
- Repeatedly trying to cut back on gambling but being unable to follow through on that intention.
- Thinking about gambling constantly — planning your next session, calculating potential wins, or replaying past losses — even when you are not actively playing.
If you recognise two or more of the above signs in your own behaviour, we urge you to reach out to our support team immediately and to consider activating a time-out or self-exclusion. You may also wish to speak to a healthcare professional or a specialist gambling support service.
Self-Assessment Questions
The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — they are for your personal use only. If you answer "Yes" to three or more questions, we strongly encourage you to consider taking a break and reaching out to our support team or a professional helpline.
Answer Yes or No to Each Question
Answering honestly — even to yourself — is the hardest and most important step. If your answers concern you, please do not wait. Contact odd96 support or one of the professional resources listed in the Getting Help section below.
Getting Help & Support
odd96 is committed to connecting players who may be experiencing gambling-related harm with the right support, quickly and without judgement. You should never feel embarrassed about reaching out — problem gambling is a recognised health condition, and seeking help is a sign of strength, not weakness.
Contact odd96 Support — Available 24/7
Our trained support team is available around the clock via live chat inside the odd96 platform. You can also reach us by email at [email protected] (plain text — not a clickable link) or via WhatsApp at +880 1700-000096 (plain text) between 09:00 and 22:00 BST (UTC+6). When contacting us about responsible gaming, simply mention that you need help with your gambling — our team will guide you through all available options immediately, including time-out, deposit limits, and self-exclusion.
In addition to the in-platform tools and support offered by odd96, we encourage players to seek external, independent guidance if they feel their gambling problem requires professional intervention. The following types of resources may be helpful to players in Bangladesh:
- Healthcare Professionals: A general physician, psychologist, or mental health counsellor can provide confidential support and referrals to specialist gambling addiction treatment programmes.
- National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline (16789) provides free, confidential emotional support in Bangladesh and can direct callers to appropriate mental health resources.
- Gamblers Anonymous: An international peer support fellowship for people with gambling problems. While not formally established in Bangladesh at the time of writing, their online resources and virtual meetings are accessible globally.
- GamCare: An international responsible gambling support organisation offering an online chat service, self-help resources, and a global network of support. Accessible at gamcare.org.uk.
- BeGambleAware: Provides free, impartial information and practical tools for anyone concerned about their gambling or that of someone close to them. Accessible at begambleaware.org.
- Trusted Family Members or Friends: Sometimes the most effective support comes from people who know you well and care about your wellbeing. Confiding in a trusted person can be an important first step toward recovery.
If you are in immediate financial distress as a result of gambling, we also encourage you to contact a financial counsellor or your local bank for guidance on managing debt. Organisations such as BRAC Bank, Dutch-Bangla Bank, and City Bank have customer service teams that can discuss financial support options in confidence.
Remember: Asking for help is never a sign of weakness. At odd96, we take pride in our responsibility to our players and to the wider Bangladesh community. We would rather lose a player to recovery than keep one who is suffering. Please reach out — we are here to help.